1899158
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Attend our Ask the Experts event about Tax Law Changes - One Big Beautiful Bill on Aug 6! >> RSVP NOW!
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

A spooky error
Returning Member

Free File Program - "We are unable to continue your return at this time"

2 days ago I received "We’re having a little trouble processing your info. If you continue seeing this message, come back to TurboTax in 15 minutes. We’ll finish up your taxes when you come back." after getting You're good to go!
 
Now it's been 2 days and the same message
 
I'm filing as a US citizen foreign resident with the Free File Program given by the IRS, where I didn't receive either payments.
 
I have done all my due diligence. I installed Microsoft Edge, logged in, deleted my filing, logged out, deleted all my categories of browser data, closed Edge, opened Edge, logged in, redid the return from scratch, review federal (didn't have state income) with all green, You're good to go! Ready to file with a giant green circle, Just three more steps and we'll file Step 1 review your order review the products you used, same message. Also, I did my paid version filing last year on the Brave browser.
x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

2 Replies
CarissaM
Intuit Alumni

Free File Program - "We are unable to continue your return at this time"

Since you have done all the above steps, it would be best to click here and speak with a member of our support team. 

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
A spooky error
Returning Member

Free File Program - "We are unable to continue your return at this time"

I logged in today (on my original 3rd party browser) and I was able to go past the step and successfully file, have fun out there everyone else!

Unlock tailored help options in your account.

message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question