Form 7206 cannot be efiled!

[skephart827]

I got the update too with no correspondence from Intuit.  I'm glad that the error has been fixed but am disappointed by the bad customer service.

[dmccarthy52]

I was able to file this morning after seeing on here it had been fixed. However, I was supposed to receive an email notification which never happened.

Makes for a very frustrating few days, with poor communication along the way.

And considering that the version we're using is for self-employed, to not be able to file pretty much defeats the purpose. 2 black eyes for Intuit, and maybe look at alternatives for next year.

[electaxfl]

My experience, too.  

[Richard Cooley]

I am glad for all of you that it is fixed. But I think there is a esson fr all of us to learn here. It is patience. If we had only waited untill Feb, 15th like some had been told to do all of you would have been spared a lot of heartache. When you sign opn to your app if there are updates to be posted it tells you lets check for updates and to me that is the same as an email telling you it is fixed. So this problem is now in the past. Let us leave it there.

[6ixgun]

@Richard Cooley   "I am glad for all of you that it is fixed. But I think there is a esson fr all of us to learn here. It is patience. If we had only waited untill Feb, 15th like some had been told to do all of you would have been spared a lot of heartache. When you sign opn to your app if there are updates to be posted it tells you lets check for updates and to me that is the same as an email telling you it is fixed. So this problem is now in the past. Let us leave it there." 

Tell that to someone who had to file "yesterday" to prevent criminals from filing for them in the case of  ID theft,  or for someone looking to close out the year so they can close their business and get their refunds for overpaid estimated taxes.   Or for someone who needs to report last years income now so they can buy / finance a home.    Not everyone can wait.   Bottom line is that Intuit EFFED this up beyond all recourse and it cost people a lot of wasted and time and $.   Many of us have sought out alternatives to file for clients as a result.  So the fact the company did not say ONE STINKING WORD to any of us is a big deal.     

And finally - for those of us who prepare taxes for a living - forcing us to put off all our early filings does nothing but back us up for customers who need to file by April 15.   A loss of 2 weeks is huge.   

Feel free to wait when companies are incompetent  ,  there are plenty of us who were burned and we will not forget.   I will wote with my wallet, as they say. 

[tahoe0102]

I have to agree with 6ixgun. Intuit really dropped the ball on this, not as much because of their code mistake but their radio silence and overall poor communication on the issue. I personally never received a response to my message to Intuit, not a surprise I guess.  And of course they were sorely lacking on releasing global communication to us on this issue, they were pretty much silent on keeping THEIR customers informed of THEIR mistake and the actions THEY were taking to resolve the issue. I've used TT well over 10 years now, this will be my last year.

[Dmcgan]

First of all, I don't recall any instruction informing us to wait until February 15th.  Secondly, no TurboTax Help person gave any indication that the problem might have been related to filing before February 15th.  We had a hard enough time for them to even admit there was a programming issue.  Thirdly, TurboTax never communicated with its affected customers as to what they were doing about the issue (no contact at all).  Fourth, it was only through the Forum that I knew the problem had finally been corrected.  You might be willing to "leave it there,' but TurboTax will have lost many customers in the future because of their atrociously poor performance with this episode.

[Richard Cooley]

AS important as what you have mention is I fail to see how waiting one more week would make the world come to an end.

Since I am retired I only have the need for a program like Turbo Tax. But fore the last several years I have used Pro Series from Intuit. WE had our problems with forms also. Infact for the past two years there were problems with a form 8915F which drove me and other preparers up the wall. There were returns we had to hold up untill the last of Feb or first week of March before we could file the return. Like you we all said that this was going to be our last year with Intuit. But when we investigated some of the other programs we found that they had simular problems also.  So no matter what program you use there are going to be problems and if you are going to continue preparing returns you had better get use to it.

[Richard Cooley]

Others did. Sorry about you. How do I know this.? Since this problem started I have received over 60 emails a day talking about it.

[electaxfl]

I agree with Tahoe 0102.  The problem was far more the lack of communication than the programming problem.

I’ve used TT for many years and ProSeries before that.  Am going to look around for other options if an apology is not forthcoming.

[jbkennedy123]

Shortly after the day began, at 1:35 Eastern, @hankschu  posted on this thread that the update worked.  Several others followed, confirming their success.  Then at 8:58 I received an email from TT telling me how hard they were working ; that they would keep me posted when they got the problem resolved.  It was on a similar thread to this about the desktop.  Same problem.  Although I signed up multiple times to be notified on the threads suggested by @CatinaT1 I have yet to receive any email saying the bug is fixed.  It’s going on 3 o’clock.  Congratulations to TT for bringing a fresh illustration of the cover-up being worse than the crime.  I would like to know what level of management tolerates this degree of incompetence.

As to an apology, there is precedent for them issuing one.  Around a decade ago they really failed by trying to eliminate Sked C from Deluxe.  The apology came from the top; refunds followed.  I’m willing to be patient to see if they do the same in this case.  If they were smart, they would run a draft by those constructive posters who have been involved in this issue.  Specifically:

@Vinnie 

@ddarwin1 

@Jenndy43 

@Ed Bemis 

@electaxfl 

@6ixgun 

@cowdogman

I think it imprudent to just be patient and wait around for a solution.  Remember the squeaking wheel axiom.  If you just wait around, you’ll get what you tolerate and deserve.  Posters mentioned above were respectful and constructive.  TT failed to listen and act accordingly.  The ball is in their court to demonstrate contrition.

[Richard Cooley]

There is not much sense talking about this any more since I see things one way and you see them another. However if you and the others who have been following my comments and think they will leave Turbo Tax please keep my efile information and let me know how you make out next year.

[pkm1]

As of 2/15 if you download the latest upgrade and then restart your computer the file will go through. I am using Home and Business the downloaded version. Good Luck to all

[jbkennedy123]

@Richard Cooley   Thanks for posting.  Actually I like your suggestion for maintaining communication among users so that all may see benefits or pitfalls found by others as they search for suitable substitution software.

While I’d be glad to be one of those sharing info, it may be a bit too early.  School is not out.  TT has yet to respond to this debacle.  Regardless of the adequacy of their response, we’ll learn something either way, good or bad.  I’ll be patient to see what they do, and remember that the grass always looks greener on the other side of the fence.

There’s no sense in sugar coating incompetence when it occurs and the sponsor of that error compounds it by stonewalling with a total lack of communication.  Exposing that becomes part of good analysis as we all try to determine what alternatives improve our lot.  By the way, I still have not had even a boilerplate automatic email telling me (as promised) that the problem has been fixed. 

Here’s hoping we can all continue to communicate.  My best to you,

John

[Richard Cooley]

C