Shortly after the day began, at 1:35 Eastern, @hankschu posted on this thread that the update worked. Several others followed, confirming their success. Then at 8:58 I received an email from TT telling me how hard they were working ; that they would keep me posted when they got the problem resolved. It was on a similar thread to this about the desktop. Same problem. Although I signed up multiple times to be notified on the threads suggested by @CatinaT1 I have yet to receive any email saying the bug is fixed. It’s going on 3 o’clock. Congratulations to TT for bringing a fresh illustration of the cover-up being worse than the crime. I would like to know what level of management tolerates this degree of incompetence.
As to an apology, there is precedent for them issuing one. Around a decade ago they really failed by trying to eliminate Sked C from Deluxe. The apology came from the top; refunds followed. I’m willing to be patient to see if they do the same in this case. If they were smart, they would run a draft by those constructive posters who have been involved in this issue. Specifically:
@Vinnie
@ddarwin1
@Jenndy43
@Ed Bemis
@electaxfl
@6ixgun
@cowdogman
I think it imprudent to just be patient and wait around for a solution. Remember the squeaking wheel axiom. If you just wait around, you’ll get what you tolerate and deserve. Posters mentioned above were respectful and constructive. TT failed to listen and act accordingly. The ball is in their court to demonstrate contrition.
