Federal return is larger than TurboTax fees but I'm being told that I don't have enough money to pay through my return?

[princejaytham]

Yes, I know there's an extra $39 cost. My federal refund is over $800 and my TurboTax fees (including the extra $39 is just a little over $200. Why can't I pay through my federal return? This is very frustrating and the only thing keeping me from filing today. It even added the $39 fee to my total but the option to pay through my refund is greyed out. Now I can't remove the $39 fee but I only have the option to pay through Apple Pay. What is happening right now?

[bmerenbloom]

I've been using TurboTax for 20 years and this is the last year because it sucks worse than ever.  Intuit is greedier than ever, there are bona-fide verifiable bugs in tax computation (such as for 1040 line 12b, and others), and I have had enough. 

[MichelleLO]

Please see the below TurboTax Help Article for a list of situations that would keep you from qualifying to use Pay with Refund. 

Why can't I deduct my TurboTax fees from my refund?

To remove your Pay with Refund fees and switch to another payment option, please see this help article: How do I remove Pay With My Refund fees in TurboTax Online and change my payment method?

[fanfare · Accepted solution]

you really don't want to use that service.

see the hundreds of complaints on this forum about how that is working out for people.