Exchange Software

[davidc01]

I purchased the same version I do every year which is for Windows/Mac. I purchased a new Chromebook recently to replace my old laptop. I was unaware that turbotax download/software was not compatible with ChromeOS until I tried the download attempt. Now I found out I can only use the online version with my laptop. Is there a way I can exchange the download software I paid for and get the online version since I am stuck not able to use it otherwise. 

[NicolleR1]

Please contact TurboTax customer support for further assistance using the following link 

TurboTax Phone Number

[xmasbaby0]

You will not be able to use desktop software on a Chromebook.   Seek a refund for the download, and then use online TurboTax.   You cannot pay for online TT using the license code.

To request a refund for a TT product

https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-refunds/request-refund-turbotax-p...

ONLINE 2024

https://turbotax.intuit.com/personal-taxes/online/

[ZaydenFinn]

Thank you so much for sharing the link; you made it easy for me.

Spoiler

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