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Level 2

Question

error starting TurboTax2024 desktop version

Forum|Forum|1 year ago
February 8, 2025
2 replies
0 views

I have installed desktop TurboTax2024 and worked with it until this past week. Today, when I try to run it, I continue to get the message " your configuration has been modified (prd.ini, startup) please reinstall". I have followed all the steps listed on your tech support article. Uninstalled, reinstalled, updated computer, restarted, run as administrator; nothing seems to work.

In all my years using TT, this is the first time I have run into an issue.

Level 15

Refer to this TurboTax Help article: Troubleshoot TurboTax for Windows downloading issues

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lbiegaAuthor

Level 2

Thank you for your reply. However, I already spent about 2 hours trying those steps repeatedly.

Level 15

Here's more steps you can try:

Run a virus scan if you haven't done so recently. If no viruses are found, try each of these steps to see if they resolve this error.

Close any programs that are running.
Run Windows Update.
Temporarily disconnect from the internet.
Temporarily disable virus-protection and other security software.
Install TurboTax again.
You can also try installing in Selective Startup Mode.

Here's a link from Microsoft on Repairing Missing or Corrupted File Systems that may help you.

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