Error in turbox tax for etrade login

[bgrindle7]

Anyone else having an issue in Turbotax where it's saying the etrade login

is invalid?  I go to the etrade website and enter my userid/password and it

works fine, but enter the same info in Turbotax and get an error.  Any ideas?

[EbonyA]

Please ensure that you are selecting the correct E Trade Name within Turbo Tax . Some are similar for example - E trade Bank, E Trade Securities etc. You may review the full partner list here.

[bgrindle7]

Thanks I see multiple E*Trades in your list, but when I'm in the Turbo Tax software

I only see E*Trade Securities and I think my investments are just in regular E*Trade.

I don't see any other options listed within the software.  Where can I find the other

choices?

[EbonyA]

You're welcome.  Please try the E Trade securities option if you have not already done so.

[bgrindle7]

E*Trade securities is the only option that I see in TurboTax and that is where I was

entering my userid/password that isn't working.  It is definitely the correct information

that I use on the website.  I have a ton of activity and it would save a ton of time to do

it online so I would like to get it working.

[cjmanthe]

I used the etrade login to download investment income and did not experience any problems.

[bgrindle7]

I have tried it like 10 times and always get invalid login but when I go on the E*trade with same userid/password it works fine so only guess it that it’s a different E*trade site but really don’t know 

[AkinaLO]

Please try refreshing your browser and even try using a different browser, clearing your cache, and deleting your cookies. Then try logging in again.  

Here are two articles that will show you how to clear your cache and delete cookies.   

How to clear your cache - Community   

How do I delete cookies? - Community   

If you continue to have issues please contact support for assistance. 

What is the TurboTax phone number? - Intuit    

@bgrindle7 

[bgrindle7]

I'm not sure the web version of Turbo Tax.  I have the software installed on my

laptop and it does the most recent updates every time I open it.  So browser 

cache isn't the problem.  Is there a bug with the software?

[CarissaM]

Please follow the instructions here to manually update the software, to ensure it is up to date. @bgrindle7 

[bgrindle7]

My turbo tax software says I'm running the latest version.  Should this

separate update be run with Turbo Tax deluxe version022.000.0429

[CarissaM]

Please click here to give us a call, so we can take a deeper look into this. 

[taxfrog]

Yes, several people including me are having this same issue.  It's even been reported on Reddit.

Were you able to get it resolved?

Using TurboTax Deluxe, not online.  Getting the message:

E*TRADE Securities:  Signon invalid.

[bgrindle7]

No and I have a ton of transactions that I don’t want to enter manually. Still trying to get it resolved so let me know if you find out anything 

[TiffanyL]

@bgrindle7 

Have you tried to manually copy and paste the web address for the e-trade login page into TurboTax?