e-file

[melli]

and yet once again this year I cannot e-file even though I paid to be able to do so...and of course I cannot reach anyone at TurboTax for help

[xmasbaby0]

What is the problem?   Is it being rejected?  Or is it something else?   We cannot see your screen or your account so we need specific information in order to help.

[melli]

AGI from 2020 return is incorrect...and yet it is very much correct...impossible to contact a real person either at TurboTax or IRS...I'll probably just mail it in again this year (like last) even though I paid for this option...gotta' hate both TT and IRA!

[DoninGA]

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@melli wrote:

AGI from 2020 return is incorrect...and yet it is very much correct...impossible to contact a real person either at TurboTax or IRS...I'll probably just mail it in again this year (like last) even though I paid for this option...gotta' hate both TT and IRA!

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Have tried entering a 0 (zero) for the 2020 AGI and e-filing again?  The IRS possibly does not have your 2020 AGI in their database.