Don't see line 8a on 1098

[63cristancho21]

I did the same thing, I had to started all over again as my refund dropped. It seems the only solution is to copy the same value, but this is only to bypass the error, this doesnt mean is the correct answer:( Now I am afraid to file, what about if it is wrong? what a headache!

[63cristancho21]

Can someone from TurboTax advise here as official thing to do?

[Godwin]

All i can say is "i copied line 1 and pasted in 2" and completed the return and in the downloaded return pdf, i see the value from only line 1 and it looks correct. 

[JamesG1]

Some TurboTax customers are experiencing an issue with their home mortgage average balance. This can cause  the home mortgage interest to be incorrectly limited.  This may be affecting your tax return.

Please sign up for email notifications when an update related to this issue is available here.

See also this TurboTax Help.

[JB116]

natdawgn33 answer above fixed my problem. We refinanced twice last year. I reset the forms as described in this thread to fix me entering 0 to this question.  Then I changed the Box 2 - Outstanding mortgage principal to 0 for the closed loans. After this it did not ask me to answer this question again.

[JB116]

Correction, it still double counted my mortgages for the state portion. I've not bee able to verify and correct this in turbo tax online yet.

[LindseyLO]

Some customers are experiencing an issue with this. By clicking here you can sign up to receive updates on when this issue has been resolved.

[JB116]

Did a chat with turbotax support/expert. They suggested I delete all 1098s and re-enter them manually in chronological order. For me it was 4 loans, original, refinance 1, sold/acquired mortgage, and refinance 2. I still had to change the 1098 box 2 to $0 for all but the current one. This seemed to work for Federal as well as CA state. Without the chronological order the CA state added them together. I don't think its technically correct to set box 2 to $0, but it does seem to work around the issue.

[Cynthiad66]

Try this.  

If there is a refi and there was an outstanding mortgage principal listed in both of them on Line 2 on the 1098. When you do put an outstanding balance in both forms, then the program adds them together and if that number is greater than $750k, then it puts you in the category to "limit interest". To get that to go away, you need to go back to the deductions section and click on "edit" mortgage interest statement. Change the line 2 of the mortgage that you no longer owe on (like the one that you refinanced and paid off) to a 0 (zero) because you have refinanced out of that loan and no longer have an "outstanding mortgage principal". Once you change one of them to zero (the one that was paid off by the refinance) then it should no longer pop up with that error at the end when you go to file. 

[kolton23]

how do i get to "Tax & Int Wks" ?

[kolton23]

Turbo Tax does not and did not ask me this question at all when completing my 1098 forms.  how do i fix it?

[EbonyA]

@kolton23 You can get to the tax and interest worksheet by following the steps listed here

[uniquegino]

though it does not allow me to simply change to any but I am able to change the limited-to number from 0 to the original number.. and finally 5a is back. what a nightmare