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Im having the same issue and haven't been able to get in contact with support.
You should have two tabs, Documents and Tax Home. It sounds like you are in the documents tab and need to switch to the Tax Home tab. Once there, you can enter your w2 information so it can flow to your 1040 line 1. See How do I import or enter my W-2?
February 15 Turbo Tax online seems to be down. It has been reported.
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