Corrupt file

[ktwoods]

In January I had issues trying to bring 2019 into my Turbo Tax 2020 on my brand new laptop windows 10. Spent 2 hours with tech in Malsia he walked me thru uninstall install and still nothing.  I finally got it to at least transfer two other tax files but had to start mine from scratch.  I worked for hours and saved file on laptop and external hD. Went to work on it today and it state my file is corrupt!  I have paid to use Turbo Tax since late 90s and never have I run into issues like I have this year.  HELP 

[Mike9241]

file corruption could occur if you quit before the return is fully saved or even computer issues.  in your users/user name/ documents/turbotax folder there should be a copy of the return preceded by a~.   without opening TT make a copy and rename it without the ~ such as "recovered return". double click on it with your mouse pointer. TT should open it. if there is no reference to it being corrupt. you can proceed to use it to complete your return. review the return to make sure everything is there then you can transmit it. use save as to put what name you want on the file.  if that is corrupt also, then the problem is more likely your computer than TT. possibly the storage drive or it could be an issue with the W10 OS 

[ktwoods]

Thanks for the info but I tried that on last years taxes (windows 7) to bring into 2020 TT no luck.  Also when I started my new tax file I specifically did save as in two different areas on laptop and on external HD after doing 4 hours of entering tons of info.  I truly despise working with this Windows 10 but had no choice since TT 2020 requires it that's why I bought a new laptop since Home Computer was windows 7. So your suggestion wont work since no saves have symbol in front.

[VolvoGirl]

Do you still have the Windows 7 computer and the 2019 program installed?

Here's an idea.  Do you still have 2019 installed?  Try opening 2019 program and see if you can get your 2019 return to show up in it.  Go to FILE - OPEN.  Then save it again with a name and place you can find.  Go to File - Save As.  Then move the new 2019 file to the new computer.  Don't try to transfer it from the flash drive.  First copy it to the hard drive.

[ktwoods]

Been there tried it did not work.  Trust me I have down everything I can think of to fix the last year issue and now after all the work I've put into 2020 taxes I have to start all over.  But this time I will work on it without stopping and send and print just in case it decides to do the same thing. 

[TSenf]

I am having the same problem, I even created a basic dummy return and have the same issue with not being able to open it after saving the file 

[BriB1]

I'm having the same issue with new files created in 2020 Turbo Tax Premier.  Any new file I create cannot be re-opened.   Very frustrating.  Been on the line with TurboTax support for a while this morning and they cannot solve the problem.

[ktwoods]

My windows 7 /2019 turbo tax file was also corrupt to were I could not bring into 2020.  Different computer different windows still not working properly.

[HeatherPLO]

Please see the Help Article here for troubleshooting this specific issue.

To reinstall TurboTax, use this Help Article. 

If none of these work, please reach out to us directly at the link here.  This will direct your inquiry to the correct department.  

[Nettiebear]

https://support.turbotax.intuit.com/contact/

has no info. to contact intuit, whatsoever.  Just the footer.

[Cynthiad66]

The best and most efficient way for you to connect with the right person to get the help you need is to select the version you are using below.

We're open daily from 5:00 AM to 9:00 PM PT.

To get help, select your product below.

TurboTax Online

TurboTax mobile app

TurboTax CD/Download software