2860119
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

Continue button is not working on the complete purchase online screen

 
x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

1 Best answer

Accepted Solutions

Continue button is not working on the complete purchase online screen

Ensure your screen size is compatible. This can happen if you are projecting or sharing on a larger screen that your desktop

View solution in original post

3 Replies

Continue button is not working on the complete purchase online screen

Ensure your screen size is compatible. This can happen if you are projecting or sharing on a larger screen that your desktop

Continue button is not working on the complete purchase online screen

not working for us either... not sure why as I've adjusted the screen resolution back and forth multiple times as this apparently happened with an earlier version too. You'd think that TurboTax would fix a bug like this if it has happened before

gdw0717
New Member

Continue button is not working on the complete purchase online screen

I had the same problem and resolved it by hitting the maximize button on the main TurboTax screen.  Even though the screen was stretched to the limits hitting the maximize button allowed me to finally complete the purchase.

I did have to restart the purchase again but after wasting more than an hour trying to purchase another state with no CONTINUE button it was worth it.

Unlock tailored help options in your account.

message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question