Combine accounts

[ames723]

Is there a way for me to combine accounts? I had used a different login last year and just want all tax years on the same user id

[GabiU · Accepted solution]

Unfortunately, you cannot merge the two accounts. The best advice I can give is to please remember which User ID is connected to your previous year's returns (this way all your information won't be lost).

Here's a link to our Account Recovery Tool--

https://myturbotax.intuit.com/account-recovery/

[jfonseca24]

Hi

I requested to change the phone number using the link, but when I try to recover the account with the user ID used last year still ask me to send the Code to the old phone number.

[KrisD15]

Select Try something else on the Account Recovery page. 

Account recovery

[jfonseca24]

Thanks for the quick reply. Yes, I did the process and received the confirmation, but if I use the email (which is the same email for the ID used last year) as the User ID I can login but I can't see last year form. When I use jfonseca24 as the ID the system ask me to change the password by sending a code to the old phone number (which I don't have access anymore) instead the new number. 

In other words, is like the system see the User ID and the email as 2 separate accounts even though that support says that the information is correct in relation of the 2 accounts. I just need to access my last year return once, afterwards, I can continue using my email as User ID for this year and the next ones. 

Also, if I login with the email as the User ID and try to change the User ID to the one used last year, I get a massage that the ID is already in use. 

This happens after the merge of Mint and Turbo Tax.

[BrandiLO]

This situation will be best handled by contacting customer care. Please click here for directions.