Thanks for the quick reply. Yes, I did the process and received the confirmation, but if I use the email (which is the same email for the ID used last year) as the User ID I can login but I can't see last year form. When I use jfonseca24 as the ID the system ask me to change the password by sending a code to the old phone number (which I don't have access anymore) instead the new number.
In other words, is like the system see the User ID and the email as 2 separate accounts even though that support says that the information is correct in relation of the 2 accounts. I just need to access my last year return once, afterwards, I can continue using my email as User ID for this year and the next ones.
Also, if I login with the email as the User ID and try to change the User ID to the one used last year, I get a massage that the ID is already in use.
This happens after the merge of Mint and Turbo Tax.
