Cannot save tax file

EDIT--it does allow me to save the file to "desktop," which is not where all my other Turbo Tax files are located.

2019 TT Premier on Win 10 HP ENVY will not save file.  Same TT DISC used on Microsoft Surface Pro works fine.  Need to do return on HP Envy. Have tried obvious thigs like restarting PC, uninstalling and reinstalling TT, tried different target directory, tried different file suffix.  all did not work.  Suggestions?

@702299 @741583 @czs712 @Phillip3 

1)   Here's the TTX Customer Support Number to let tech support work on it with you on the phone:

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

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2) On multi-user systems,  Make sure you are logged in on an Administrator account.  IF you are in some guest login, it may not have read-write permissions to that directory

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3)  IF you want to try something else

.......TTX should only be installed and run as an Administrator.....not in some guest account without administrator privileges...but it's hard to know each person's exact setup.

But even if you did that already, there is an internal setting that sometimes needs to be implemented also.

So...Save your tax file and Exit TurboTax....then:

 1)  right click TurboTax 2019 icon

2)  Select  … Properties

3)  Select the  Compatibility tab

4) In the "Settings" box … check the box to "Run this program as an administrator"

5) Apply...OK...then restart the program and try again

I had same problem and someone posted this solution that worked for me.  Person said it was issue with Windows 10.  To work around: Go to settings.  Select Update and Security.  Select Windows Security in left hand column. Go to Virus and Threat Protection Settings and under that heading select "manage settings."  Go to Controlled Folder Access and turn it off. 

After I did that, I could then save.  You hopefully will be able to save your Turbo Tax file under"

C:\Users\yourname\documents\TurboTax\2019 your info

I made a note to turn Controlled Folder Access back on after I finished return.  Hope it works for you!  Fran

I've seen this issue every single year since the release of Windows 10. This is caused by a Windows 10 setting and has nothing to do with the TurboTax program. The fix is not intuitive, but it is simple, *if* you know how.

Click Start, then the Settings icon (the little gear wheel) to open the Windows Settings applet.

In the search box enter "Controlled Folder Access" (without the quotation marks) and press the enter key on your keyboard.

In the search results window click on "Controlled Folder Access". This opens the "Ransomeware Protection" applet.

First item listed is "Controlled Folder Access". You can turn it off, which I don't recommend, or configure it to allow TurboTax to save to the default location as designed and intended.  To configure it:

Click "Allow an app through controlled folder access"

Select "Add an allowed app" followed by "recently blocked apps"

Select the TurboTax program and then OK out  of everything.

That does it.

Like several other TurboTax users for 2019, I am unable to save the file when I try to exit the program. I get a notice that the file is not found, of course not as I have just started it. How can I save my tax file?

I have been having troubles saving the 2019 tax files.  I've tried PDF as well as Save As.... I continue to get the error message that the file cannot be found.  What's wrong?

The new release update 3/10/2020 should work. Go to online update. Launch TT. Cycle through/or review your tax file again before completing the return for electronic filing or printing.

I've completed my tax return and hit e-file...msg came up with "save as" before I can file. Nothing happens (area to name file) when I hit "save file as."

I just received my CD with Turbotax for 2021. However, I have not been able to save the file after I downloaded the information from my 2020 income tax return? I tried both without and with encryption and could not save the new data file in either manner? Please advise how to save the tax file as I am working on it?

Thanks, Dennis M. @ [email address removed]