3282631
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Attend our Ask the Experts event about Tax Law Changes - One Big Beautiful Bill on Aug 6! >> RSVP NOW!
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

kczap4
Returning Member

Cannot Pay for tax filing, this is getting ridiculous.

I did as you said, i entered my address just as it appears on my credit card billing statement. It was STILL not accepted.

rick147
Returning Member

Cannot Pay for tax filing, this is getting ridiculous.

I know how frustrating it can be -  the agent from TurboTax told me it is a common issue.I was so disconcerted I started my return on H and R block  -not as easy as Turbo Tax

CatinaT1
Expert Alumni

Cannot Pay for tax filing, this is getting ridiculous.

If you still experience the issue, please call Customer Service and tell them you have a "block payment issues, possibly due to billing or an invalid license" and the agent should be able to help you. Here is how you reach customer service:  Turbo Tax Customer Service 

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
kczap4
Returning Member

Cannot Pay for tax filing, this is getting ridiculous.

I CANNOT call turbo tax customer service, i live in the UK.

Cannot Pay for tax filing, this is getting ridiculous.

Hi, It's almost one year after your last message.

Did you finally figure how to pay TT with a credit card for your 2023 taxes? I am asking because I'm afraid the same thing will happen to me for my 2024 taxes as I have moved abroad.

rick147
Returning Member

Cannot Pay for tax filing, this is getting ridiculous.

yes   I had moved and my new address was on the credit card       I finally figured it out

Cannot Pay for tax filing, this is getting ridiculous.

Great! Could you plase tell us how you managed to pay TT while living abroad? That would help a lot of expats here!

Cannot Pay for tax filing, this is getting ridiculous.

Could you please explain what you figured out in order to pay TT from abroad? Thanks a lot!

rick147
Returning Member

Cannot Pay for tax filing, this is getting ridiculous.

Sorry I tried to reply earlier but the site said the message was too large.   I somehow got them on the phone and we discovered that everything has to be exactly the same with your credit card address and your address on the tax form . It was very time consuming and frustrating.

Cannot Pay for tax filing, this is getting ridiculous.

Thank you for your amswer. So if I still have credit cards with my US address, I should not update my TT return filing with my foreign address and just keep my US address?

Is it not a problem to process federal and state returns as an american abroad and keep using a US address for filing? Or can I enter my foreign address after I have paid with my US address?

rick147
Returning Member

Cannot Pay for tax filing, this is getting ridiculous.

yes use your American address and your American credit card make sure the addresses match exactly 

Cannot Pay for tax filing, this is getting ridiculous.

Ok. What if I use an american card registered with my foreign address and the same foreign address for my TT filing? Is it going to work as well as long are both foreign addresses the same?

DaveF1006
Expert Alumni

Cannot Pay for tax filing, this is getting ridiculous.

Yes, you can try using that credit card to see if it will work.

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

Unlock tailored help options in your account.

message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question