Cannot download updates to 2019 TT Get error code 2502 and 1712. Been trying for two days to find solution. thnaks

Forum|Forum|6 years ago
January 10, 2020
5 replies
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DoninGA

Level 15

Contact TurboTax support for this problem

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

PAF

Level 2

Cannot download updates to 2019 TT Get error code 2502 when trying to update tax forms. First error with program installs or updates in 24 years. Thanks

smilingdon

Level 2

Re: Cannot download updates to 2021 TT Get error code 2502 when trying to update tax forms. I have had nothing but GRIEF trying to install updates. First it was a 1630/1603???

miletxcom

Level 2

Easy. You don’t have permissions to two folders

c:\windows\temp

and %temp%
that %temp% is c:\users\username\appdata\local\temp

right click those folders and make sure you have full control of those folders especially the group called Users. YouTube how to get full permissions to your temp folders if you don’t know how to do that.

Charles Garner

Level 2

Keep getting Error Message 2502 when program automatically downloads updates. Can you help

AkinaLO

Level 15

Please contact customer support below for assistance with the 2502 Error you are experiencing.

What is the TurboTax phone number? - Community

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

miletxcom

Level 2

These 2502 and 2503 errors are because a program needs to install using the temp folders and they do not have permission to do so. I have been doing IT for 35+ years.

These next steps give permissions to the temp folder to fix not having those errors.

Press the Windows key on the keyboard and while holding that key down, press the letter "R"
The Run command will display
type cmd
Hold the control key + the shift key and while holding both of those keys, use the mouse to click the OK button
Answer Yes if you are prompted with a Yes/No question

copy and paste these commands

takeown /f "%systemroot%\Temp" /R /A /D Y
icacls "%systemroot%\Temp" /inheritance:r /grant:r Users:(OI)(CI)F /T
icacls "%systemroot%\Temp" /inheritance:r /grant:r Everyone:(OI)(CI)F /T
icacls "%systemroot%\Temp" /grant Administrators:F /T
icacls "%systemroot%\Temp" /grant Users:F /T
icacls "%systemroot%\Temp" /grant SYSTEM:F /T
icacls "%systemroot%\Temp" /grant Everyone:F /T

takeown /f "%temp%" /R /A /D Y
icacls "%temp%" /inheritance:r /grant:r Users:(OI)(CI)F /T
icacls "%temp%" /inheritance:r /grant:r Everyone:(OI)(CI)F /T
icacls "%temp%" /grant Administrators:F /T
icacls "%temp%" /grant Users:F /T
icacls "%temp%" /grant SYSTEM:F /T
icacls "%temp%" /grant Everyone:F /T

Done. No reboot necessary.

- cyanohydrax

gravacion

Level 2

Had the same problem, error code 2502.

On my end, thought it might be a connectivity problem.

I was overseas at the time: thought Intuit servers might be giving priority to US requests for whatever reason (it was tax rush hour).

Connected from a quality, paid US VPN, and the program was able to update.