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cwmeyer659
Returning Member

Can you Please fix turbo tax?

 
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7 Replies

Can you Please fix turbo tax?

And what Fix would that be?

cwmeyer659
Returning Member

Can you Please fix turbo tax?

Locks on start screen and never does anything.

JakailaLO
Intuit Alumni

Can you Please fix turbo tax?

Can you please provide more details as to what "locks" mean and at what version of Turbo Tax are you using, the online or the cd/download?

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cwmeyer659
Returning Member

Can you Please fix turbo tax?

The opening blue screen. It is a down load.

cwmeyer659
Returning Member

Can you Please fix turbo tax?

Opening screen never moves. stays there for over an hour. 

ThomasM125
Employee Tax Expert

Can you Please fix turbo tax?

It might help to clear the cache on your computer, as it is not interacting properly with TurboTax evidently, as follows:

 

https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

 

 

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cwmeyer659
Returning Member

Can you Please fix turbo tax?

Had turbo tax work on problem for 2 hours. They were not able to repair it.

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