"can't launch turbotax" after entering activation code or license code

[AJS80831]

I get the attached message right after I put in the "Activation" or "License" code. I called tech support and they said they didn't have a solution yet for that problem and really didn't help me. I really need to get my taxes done and have paid TurboTax $$ for this work and I'm getting frustrated at how much time it's taking just to make the software work.

Is it possible that the Product License Code does not match the version that I purchased? The DVD I have says Deluxe, but, the directory where it's installed says "Individual 2021" as show on the 2nd attached pic.

[HeatherPLO]

Have you tried the suggestions in the message you received?  This could have to do with virus protection or resetting your router.  

Since this is a tech issue, we really would need to take a closer look to help resolve this.  If none of the steps suggested work, please give us a call again. You can reach out to us directly using the Help Article here.  This ensures you will get to the correct department as quickly as possible.