can't get 2023 to install completely. Keeps giving me error messages

[FREDDYKY23]

I can't get TurboTax 2023 to install correctly. It gives me two errors. 1) The code execution cannot proceed because VCRUNTIME140.dll was not found. 2) The code execution cannot proceed because MSVCP140.dll was not found. What do I need to do to resolve this. I have the latest Microsoft updates. I have turned off the router and computer and then restarted and downloaded again with the same result. 

[Anonymous_]

Contact Support.

How do I contact TurboTax? (intuit.com)

[SteamTrain]

This is a new one, just showing up now....but, I also noticed that Microsoft has just issued a couple of new OS updates.

I wonder if this error is due to an individual having their Windows OS updates partially-installed, but not rebooted yet .

i.e. For anyone who encounters this, they may need to first make sure all their Windows updates are fully installed, and they have rebooted their computer.  Then try the TTX installation.

[Fshmnken]

I just got home with the Turbotax CD.  It won't install because of the msvcp140.dll and vcruntime140.dll errors.  I am up to date on all windows updates, computer restarted, turned off the antivirus, and it still shows the errors....running HP with Win 11.....Plan to raise as much of a stink as I can to get this figured out..come on T-Tax what gives?

[ksykes1]

I'm having the same errors trying to install 2023 TurboTax Premier.  TTax keeps stating that TTax can't be installed because MSVCP140.dll and VCRUNTIME140.dll are not found.  I've updated the Microsoft Visual C++ Redistributable Package as recommended on other websites, but it still doesn't work.  I've spent several hours  researching this problem and haven't found a solution.  Intuit should troubleshoot this stuff and make sure it works before selling the software.  VERY FRUSTRATING!!

[benlucky]

For me, BOTH 32 and 64 bit versions of Microsoft Visual C++ Redistributable MUST be installed. See here to download the two zips and install. (https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170#visual-studio...)

Again, you need BOTH 32 and 64 bit versions installed side by side.

[yogibear8]

I did that ....a couple of times. I removed the Visual C++ and added back newer/older versions and then tried again.

NO LUCK! I have wasted days and money trying to reach out to online predators who help with driver downloads- no help there either.

This disc just does not want to load!

I take some comfort in the fact that I am not alone- but that still doesn't help with getting it ready to work with and we are now in the new year. Time to get going.

DC III

[gvrr]

I have the same issue. TT Premier 2023, from Costco.

[EricWTax]

I get the same errors.  Bought my cd from Amazon.  I logged in to my intuit account. Added the key from my cd to my account.  Downloaded the software package from intuit and installation went through successfully.  Hope this helps you.

[yogibear8]

Thank you, Thank you, Thank you! That worked like a charm. You can't imagine how much time I wasted trying to get my desktop to open the CD....or perhaps you can- as you encountered the same issues.

Thanks again.....now to get down to work in getting the tax returns undeway.

DC III

[str8oz]

Maybe this is a problem with the Costco setup program. I was getting the same errors. I noticed the post suggesting downloading directly from Intuit and entering the license code. I did that and the install worked.

[davisplace-niceville2024]

I'm having the same errors trying to install 2023 TurboTax Deluxe.  TTax keeps stating that TTax can't be installed because MSVCP140.dll and VCRUNTIME140.dll are not found. 

.....yogibear8...  What did you do to get it to work??   What worked like a charm?   And how do you do it?

[CatinaT1]

This should help:

1. Log into your Intuit account.
2. Add the key from your cd to your account.  
3. Downloaded the software package from Intuit.

[shelleb02]

im not sure if this will help you or if this is the actual answer/issue - we have onedrive setup to sync the infp on my laptop and the sync was paused... once I turned the sync back on, I had no problem installing the turbotax from disc.

[karenb85]

Just tried installing today and kept getting error message about the missing .dll file.  Tried re-booting.  All MS updates have been installed.  Never had this problem before and I've been using TurboTax for years.