Can I switch my download option that has already been purchased via auto renewal to Mac from Windows without a fee?

[HeatherD1]

I had to buy a new computer this fall, purchased a MacBook.  My auto renewal has been for windows for years and didn't even think about it until today when I went to start my taxes.

[TerukoL]

Please click I used Turbotax Windows version last year but have switch to Apple. and follow the instructions given to switch from Windows to Mac.

[leannepaul]

Hi - this link doesn't answer the question. I have the same issue. My auto renewal has already happened for windows version but I need the Mac version. How can I swap and get the Mac download?

[HeatherPLO]

Please reach out to us here directly for assistance in getting your software switched from Windows to Mac.  

[barrykling]

I have same problem. The link provided in the response by HeatherPLO did NOT work as described -- did NOT ask what product I have and merely directed me to the same useless automated phone system that was previously unable to understand the problem. Isn't it possible to contact someone at Intuit who actually knows something useful? Very frustrating after paying their high prices for many years as a reliable customer.

[MichelleLO]

If you have TurboTax Advantage and you need to cancel it, please see the below TurboTax help article. If you received TurboTax software that you cannot use, there is also a link within the article to request a refund for it.

How do I cancel my TurboTax Advantage subscription?

@barrykling