You'll need to sign in or create an account to connect with an expert.
Any calculation errors on the part of TurboTax are covered under the Accurate Calculation Guarantee. TurboTax will pay any penalties and/or interest due to a calculation error but not any taxes owed. The Guarantee does not cover any user entry errors or omissions.
See this TurboTax support FAQ for the 100% Accurate Calculation Guarantee - https://ttlc.intuit.com/questions/2566201-what-is-the-turbotax-100-accurate-calculation-guarantee
See this TurboTax support FAQ for submitting a claim - https://ttlc.intuit.com/questions/1901269-how-do-i-submit-a-claim-under-the-turbotax-100-accurate-ca...
See this TurboTax support FAQ for documents needed to submit a claim - https://ttlc.intuit.com/questions/1901060-what-documents-do-i-need-to-submit-a-claim-under-the-turbo...
what was the error?
if the error was based on the user (data entry error), the the guanentee doesn't cover that. (if the IRS adjusted Line 28 or Line 30 of Form 1040 - that is a user error, sorry to say - millions made the mistake)
if the data entry was correct, but TT calculated something incorrectly, the guarentee will cover penalties and interest, but not the tax itself.
Still have questions?
Questions are answered within a few hours on average.
Post a Question*Must create login to post
Ask questions and learn more about your taxes and finances.
In Need of Help
New Member
LizaJane
Level 3
ajayka
Level 2
preppyg34
New Member
caryoak
New Member