Can I get in touch with someone to explain my situation of being hacked and needing my AGI from 2018?

[rockychapel]

I tried to get it online, but am overseas and do not have a U.S. telephone number.  Am on lockdown and live 63 miles from my post office box on base and can't get it by mail.

[mesquitebean]

TurboTax Support won't phone you overseas.  Are you saying that you cannot phone a USA 800 number for TurboTax?  I know some countries or military situations don't allow that.

Do you have Twitter or Facebook?  If so, we can tell you how to message a TurboTax Support agent. 

But you might get help here in this forum.

Why are you unable to get the 2018 AGI online?  What was the roadblock?

And by getting it "online" are you referring to the IRS website (for a transcript), or your Online TurboTax account to download a copy?

  If it was prepared in Online TurboTax, we may be able to tell you in this user community forum how to find the account with your 2018 return and how to access it or view the 2018 AGI.

[seacapps]

I just need someone that can tell me how to get my AGI for 2018.  I have been using TurBoTax for 13 years now and have been Text twice, E-mailed twice that someone would be getting back with me and that was last week. What am I supposed to do, start a new tax return?

[mesquitebean]

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@ seacapps wrote:

I just need someone that can tell me how to get my AGI for 2018.  I have been using TurBoTax for 13 years now and have been Text twice, E-mailed twice that someone would be getting back with me and that was last week. What am I supposed to do, start a new tax return?

---

This is mainly a user community, so we won't know what you mean about texts, emails, etc.  Are you trying to find your 2018 online return to get the 2018 AGI?    Did you use Online TurboTax for your 2018 return, and now can't find the account with the 2018 return in order to get your 2018 AGI?

See this FAQ and video for general info on ways to find the 2018 AGI, and if you used Online TurboTax for 2018, but can't find it,  I'll also be telling you below how to find your account with the 2018 return.

FAQ:  How do I find last year's AGI?

https://ttlc.intuit.com/community/agi/help/how-do-i-find-last-year-s-agi/00/25947

If you used Online TurboTax last year, log in to your account, and at the Tax Home scroll down to "Your Tax Returns & Documents."   Expand that section and choose tax year 2018.  Then look for a link "Download/print the PDF" or "View adjusted gross income (AGI.)"   Or is there no evidence of a 2018 return in the account that you're currently using?

If you can't find your 2018 return there, then you likely have multiple accounts and signed into the wrong one.   Many people end up with multiple accounts without realizing it.   Here's how to troubleshoot for multiple accounts (User IDs) :

You can have up to 5 accounts that use the same email address for notification purposes.  A User ID may be an email address, but it doesn't have to be.  It might be only part of an email address, or it can be anything at all.

To get a list of your User IDs and recover account access, you can use the tool at the link below.  When using the Account Recovery tool, try using your phone number first.   After that, if necessary, then run the tool on your email address(es) you can access.

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop.  Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below.  You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If still no luck after running that on your phone number and email address(es) that you can access,  here's another method:

Go back to the tool again, but this time leave the data field blank, and choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.

[mesquitebean]

This is mainly a user community, so we won't know what you mean about texts, emails, etc.  Are you trying to find your 2018 online return to get the 2018 AGI?    Did you use Online TurboTax for your 2018 return, and now can't find the account with the 2018 return in order to get your 2018 AGI?

See this FAQ and video for general info on ways to find the 2018 AGI, and if you used Online TurboTax for 2018, but can't find it,  I'll also be telling you below how to find your account with the 2018 return.

FAQ:  How do I find last year's AGI?

https://ttlc.intuit.com/community/agi/help/how-do-i-find-last-year-s-agi/00/25947

If you used Online TurboTax last year, log in to your account, and at the Tax Home scroll down to "Your Tax Returns & Documents."   Expand that section and choose tax year 2018.  Then look for a link "Download/print the PDF" or "View adjusted gross income (AGI.)"   Or is there no evidence of a 2018 return in the account that you're currently using?

If you can't find your 2018 return there, then you likely have multiple accounts and signed into the wrong one.   Many people end up with multiple accounts without realizing it.   Here's how to troubleshoot for multiple accounts (User IDs) :

You can have up to 5 accounts that use the same email address for notification purposes.  A User ID may be an email address, but it doesn't have to be.  It might be only part of an email address, or it can be anything at all.

To get a list of your User IDs and recover account access, you can use the tool at the link below.  When using the Account Recovery tool, try using your phone number first.   After that, if necessary, then run the tool on your email address(es) you can access.

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop.  Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below.  You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If still no luck after running that on your phone number and email address(es) that you can access,  here's another method:

Go back to the tool again, but this time leave the data field blank, and choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.