This is mainly a user community, so we won't know what you mean about texts, emails, etc. Are you trying to find your 2018 online return to get the 2018 AGI? Did you use Online TurboTax for your 2018 return, and now can't find the account with the 2018 return in order to get your 2018 AGI?
See this FAQ and video for general info on ways to find the 2018 AGI, and if you used Online TurboTax for 2018, but can't find it, I'll also be telling you below how to find your account with the 2018 return.
FAQ: How do I find last year's AGI?
https://ttlc.intuit.com/community/agi/help/how-do-i-find-last-year-s-agi/00/25947
If you used Online TurboTax last year, log in to your account, and at the Tax Home scroll down to "Your Tax Returns & Documents." Expand that section and choose tax year 2018. Then look for a link "Download/print the PDF" or "View adjusted gross income (AGI.)" Or is there no evidence of a 2018 return in the account that you're currently using?
If you can't find your 2018 return there, then you likely have multiple accounts and signed into the wrong one. Many people end up with multiple accounts without realizing it. Here's how to troubleshoot for multiple accounts (User IDs) :
You can have up to 5 accounts that use the same email address for notification purposes. A User ID may be an email address, but it doesn't have to be. It might be only part of an email address, or it can be anything at all.
To get a list of your User IDs and recover account access, you can use the tool at the link below. When using the Account Recovery tool, try using your phone number first. After that, if necessary, then run the tool on your email address(es) you can access.
NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop. Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below. You may wish to copy this link so you can paste it into the new browser session.
https://myturbotax.intuit.com/account-recovery
If still no luck after running that on your phone number and email address(es) that you can access, here's another method:
Go back to the tool again, but this time leave the data field blank, and choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.
