Some forms aren't available to be E-filed yet. This could be because the IRS or State hasn't released the form to be electronically filed. Once they do release it, it might take a few days for TurboTax to integrate it into the system.
If the form says its Unsupported, it means that it is not supported by TurboTax, and you won't be able to file it electronically. Instead, you will have to print and mail either the form itself or the whole return.
Click on the link below and then on the blue "This Tool" link, and locate when a specific return or Form will be available to be printed or e-filed:
When will my individual tax forms be available in TurboTax?
Try these options to fix the issue you are having about the app crashing
If you are using the Phone App
- Try using a laptop/computer instead. This might be your best option
- Use a web browser within your phone or tablet instead of the app.
- Make sure that your phone/tablet is updated, and that the app is updated as well.
If you are using TurboTax Online
- Check your browser's settings. (Clear your Cache and Cookies)
- Check on your internet connection
- Try using a different web browser
If you are using TurboTax Desktop
- Make sure the software is updated.
- If you haven't rebooted your computer, please do
- Check your firewall and antivirus settings. Make sure they aren't blocking any feature of the software.
If you are still having issues after trying these options, contact Customer Support by clicking the link below
TurboTax Phone Number
