Anyway to start over after I’ve already issued payment?

[tgm1327]

Anyway to start over after I’ve already issued payment for e-file? I thought I was just issuing the payment and I wanted to review the form later, was nowhere near finished, now I’m locked into a messed up form I don’t want to submit. Stupid user error I guess. Any suggestions? 

[fanfare]

paying now does not mean you submitted.   SUBMITTING means you submitted.

[tgm1327]

Understood, but I’m now locked into this loop where the option to restart my form is no longer there. Support materials indicate there’s a difference in being able to start from scratch” After you’ve submitted payment for filing.

[VolvoGirl]

If you paid for the online version you can ask support for the Desktop download.  Then move your return to it.  And you can do a new return in the Desktop program.

Contact Customer Service
5am-9pm Pacific Time
7 days a week
https://support.turbotax.intuit.com/contact/

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

[fanfare]

once you pay you can' t "start over".

If TurboTax thinks you are done, use "Add a State" command to resume working.