Anyone else feel robbed?

[KrisD15]

You might try IRS FREE FILE to see if you qualify to file for free through that.  

[LWhitt58]

YES, absolutely they're ripping consumers off!  As I walked through Federal and State Taxes this afternoon, getting ready to be able to just file my Federal tax return, I discover I'd have to pay an additional $64 for my State tax form when all I want to do is print it and send it in myself!  Umm, no...I'm not paying $64 for a $9 refund!  All I wanted to do was file my Federal tax form, then print the State form and send it in to my state's Dept of Revenue the way I've done for the past 14 years. 

NOW the way TurboTax is set up, you have to input your credit card and there's NO indication that you can just print the State form out yourself and mail it in vs having them file it for you.  So not wanting the potential of an additional $64 on my credit card with probably NO way to get it refunded, I deleted the State tax return info (the ONLY way I could file my Federal return and not be charged an additional $64) and send the Federal tax filing to the IRS.  I was thinking I could go back after the Fed return was accepted and fill in the State return and print it out.  NOPE.  Again, perhaps the user is able to print out their state return?  But they give NO indication that you can do that prior to inputting your CC info.

Deceptive practices, TurboTax, and makes me not inclined to use it ever again.

[VolvoGirl]

@LWhitt58   Sounds like you used the Desktop program before?  Did you accidentally get into the Online version this year?  Online is priced differently.  The fees are to prepare the federal and state returns whether you efile or print and mail.   And you have to pay to see all the forms.   And there are several other differences you must have noticed doing Online .  Like no Forms Mode and  you might have needed to upgrade to a higher version to enter certain income.  

We can help you get the Desktop program and move your online return to it.  

[LWhitt58]

Yes, I was using the Desktop version before, but Intuit no longer sells the CD version.  And because I no longer have a Windows OS laptop, I'm SOL.  I recently purchased a Chromebook, not realizing it wouldn't take the Turbotax Deluxe Fed/State Download I purchased at BJ's Wholesale Club back in late February, since it's Windows or Mac only.  That was my error not realizing it before I pulled the zip strip on the back of the folder for the code.   If Intuit allowed Chromebook users to download, there wouldn't be an issue.

So going forward, I'm assuming I'll have to deal with TurboTax for Federal alone (if I choose to continue with TurboTax) and then go to my State's online filing system OR do theirs by paper.  Still - very very frustrating. 

[Hannahemsick]

It’s so disgusting! We all need to bail turd tax and go somewhere else! 

[Jevon]

Turbo Tax is VERY deceptive. The outside package that I purchased reads Federal and State Returns. But then to even begin state it is requiring a $45 additional fee.  Taxes are high enough then Turbo Tax steals more. I paid for the program. All I want to do is get what I paid for. All I want to do is process my state then I will mail it on my own. This is what I have done in the past. This year they trick you. SO FRUSTRATED with Turbo Tax!

[Rudymac]

Yes! Absolutely, the cost displayed and the cost charged does not match. When asking a refund the response is basically too bad, we don't refund. 

Their billing practices need to be reviewed. 

[VolvoGirl]

@Jevon   $45 could be to buy an additional state program different from the first free state program download.   Like if your are in California but also need to do an Oregon return.   You would have to buy Oregon.   Are you doing different state returns?  Oh and the Basic version and some Deluxe programs do not come with the free state download.   For states that don’t have an income tax.  

Or $45 could be the Extra $40 Refund Processing Service charge (45 in California) to have any fees like the $25 state efile fee deducted from a federal refund, which you can avoid by paying the efile fee upfront with a credit card.   Or you can print and mail state for free.   

[Hannahemsick]

I just wish there was some way to take them back to court, they already got in trouble last year, for hidden fees. And now they just blatantly tack stuff on knowing people don’t have a choice as not filing is illegal. Whoever runs this show is a bad person I said it

[penelopejordan42]

I will never file with them again.  My tax preparer was sentenced to federal prison for tax fraud.  I was too scared to use anyone else this year, so I filed myself after speaking with my bestie, who uses TurboTax.  The total cost for me with the audit protection was $329.  The problem is I didn't see an option to use my existing bank account, so I used theirs.  BIG MISTAKE.  I can only transfer $1k daily, so it will take me over a week to obtain my STATE refund without additional fees.  Turbo Tax is a total scam.  NEVER AGAIN! This is crazy.

[thisisbullsh1t]

I am.  I need to file a schedule E amount for 10.23.  In order to add this Schedule E item, turbotax will raise the amount they charge me from 79 - 209 - I don't even need their help - WTH

I can not talk to anyone regarding this.  All the automated thing wants to do is put me on the phone with person who help[s with taxes so they can charge me

This is bullsh1t

[Hannahemsick]

ITS BULL**bleep**, they shouldn’t be collecting so much from people who are just following the laws. I’m so sorry. That’s frustrating! You KNOW THE tax experts probably feel bad for people too, just getting charged right and left, I had health insurance for two months and dropped it cause too expensive even with marketplace, and they charge me more for having to file one more piece of paper work, it would probably save everyone money to just go to a real **bleep**ing tax person and to ABSOLUTELY RUN FAR AWAY FROM TURBOTAX. 

[krisKmg365]

I agree.  It is intentionally deceptive process.  They know it is. My guess is they pay people to make it more and more deceptive each year. I was able to avoid one secret cost by using a credit card instead of using my tax refund to pay. I learned from someone on YouTube how to avoid the cost  filing.   
I also don’t understand why the State and federal government doesn’t fill out most of the forms for us— they know what the numbers should be— We get audited because we fill out ridiculous forms in the wrong way. The only parts we should need to fill out is our personal write offs— they have most everything else. It’s a giant scam!  

[palmerbabcock]

      I don't just feel robbed, I WAS robbed. They took the fees you mentioned, on top of an additional $275.19 in "fees". Totaling $352.49, that they took out of my federal refund. I filed an extremely simple standardized return with two W-2's. In what scenario would that cost almost $400.  Well, after the IRS made unexpected adjustments to my return basically cutting it in half for unknown reasons, Turbo Tax also took half of my return. The only fee I agreed to when I filed, was the $35 filing fee. I didn't agree to pay $40 to "receive my refund 5 days early". Then there is this additional $275 they took with no receipt or agreements anywhere. The two fees mentioned in original post were at least in my user agreement. I guess Turbo Tax decided they could use another couple hundred dollars from a lower-middle class tax payer.  Big corporations like Intuit/Turbo Tax get away with this kind of stuff constantly. I am pretty bothered by the fact that they did this to me, and more the fact that there is nothing I can do. I wont even consider wasting my time, or breath, reaching out to them in any way. They will just gaslight me, and try to tell me I agreed to all kinds of services, and refuse to take any kind of accountability. Even though I know what I did, and didn't agree too during the 30 minutes it took for me to file my return. 

TURBO TAX IS A FRAUD. I WILL WARN EVERYONE I KNOW OF THIS AND HOPEFULLY SAVE THEM FROM LOSING HUNDREDS OF DOLLARS. 

[Hannahemsick]

It’s bullshhhhiiiittt that’s why I made this. To see if other people were getting scammed out of their very hard earned underpaid money. I’m a preschool teacher and they took 6% of all my earnings for the year. Absolutely disgusting company that everyone should abort immediately