Amending 2019 return

[Gheeez]

I need to amend my 2019 return. I called the IRS and it was received and I got my refund. But TurboTax online won't let me make changes. I need to talk to someone. How do I call and talk to someone?

[macuser_22]

Amended returns can only be mailed. It is suggested that it be mailed certified with return receipt (or other tracking service) to verify that the IRS receives it.

See this TurboTax FAQ for detailed amend instructions:
https://ttlc.intuit.com/questions/1894381-how-to-amend-change-or-correct-a-return-you-already-filed

-- Amended returns can only be mailed - allow 8-12 weeks - can take up to 16 weeks (4 months) for processing.

You can check the status of the amended return here, but allow 3 weeks after mailing.

https://www.irs.gov/filing/wheres-my-amended-return

[Gheeez]

Mailing it is not the problem. How do I open the file to amend it? I need to undo the Earned Income Credit. I need a person to walk me through this. It won't open.

[macuser_22]

Did you read the FAQ that I posted the link for - that walks you through it.

[Gheeez]

 Yes. I read this.

How do I amend my 2019 TurboTax Online return?

SOLVED•by TurboTax•TurboTax Online•1500•Updated 8 minutes ago

First, make sure you really need to amend and that your 2019 return was accepted in TurboTax Online or paper-filed through the mail. You can't amend a return that hasn't been filed yet.

1. Sign in to TurboTax.
2. Scroll down to Your tax return & documents (you may need to select Show), select 2019 and then Amend (change) return.
   • If you only see the option to amend 2018 or earlier, it's because you can't amend an unfiled 2019 return. Instead, just select Pick up where you left off, make your changes, and disregard the rest of these instructions.
3. Select Amend using TurboTax Online.
4. Carefully follow the instructions. Don't worry if your refund changes to $0. This is normal on amended returns.
5. When finished, we'll give you instructions for printing and mailing your amended return as amendments can't be e-filed.

Three weeks after mailing your amended return, you can start tracking it at the IRS Where's My Amended Return? tracking tool.  Please allow at least 16 weeks for the IRS to process your amended return.

Processing times for amended state returns vary from state to state. If it's been more than 12 weeks since you mailed your amended state return, and you haven't heard anything, we suggest you contact your state tax agency.

[Gheeez]

And this

How to amend (change or correct) a return you already filed

SOLVED•by TurboTax•4634•Updated 38 minutes ago

If you’ve already filed your taxes, you don’t need to amend to get your stimulus payment, go here for more info.

You can amend e-filed returns if they've been accepted; paper-filed returns may be amended once they've been mailed.

If your e-file is still pending, you won't be able to make changes until the IRS either accepts or rejects it. Don't know your e-file status? Here's how to look it up.

Select your tax year for amending instructions:

• 2019
• 2018
• 2017
• 2016

Keep in mind: You have 3 years from the date you filed your return or 2 years after you paid the tax due (whichever is later) to file an amendment.

[macuser_22]

Then what are you having a problem with?

Did you file using the online version or the CD/download version on your computer?

[Gheeez]

Never mind. I FINALLY got a live person to help me.

[Gheeez]

I tried both, to no avail. I keep getting an error message with the download when I try to open the file and I couldn't make changes in the online version. It walks me through without making the change I need to make. I am waiting, now for a call back from a support person. It shouldn't be this much of a hassle.

[macuser_22]

If you down loaded the .tax2019 data file yu would need to install the 2019 desktop version of the software on your computer.

If you filed with the online version the  you must amend online.   Even with the desktop software you would probably have the same results if you followed the procedure to amend online and are actually amending.

What are you trying to change?   What prevents you form making the change - error message?

[Gheeez]

As I said in my 2nd post,  pasted below, the Earned Income Credit.

Mailing it is not the problem. How do I open the file to amend it? I need to undo the Earned Income Credit. I need a person to walk me through this. It won't open.

[macuser_22]

The EIC is automatic if you qualify for it and cannot be removed.   Why would you want to remove it if you qualify.     Go to the search tops for eic and answer the qualification questions.   Unless there is a disqualifying question and your income,  AGI and filing status allows EIC then it cannot be removed.    Even if you can file without the EIC the IRS will put it back.

[macuser_22]

How did you file your 2019 tax return?  Was it accepted by the IRS and did you receive your refund?    You cannot amend until you have.   Amending is changing a previously filed and accepted tax return.

Did you file using the online version or do you have the CD/download software installed on your Mac or Windows computer and filled form that?

As I said above - you cannot "open" a file without the software installed on your computer.

It is not clear just how you filed (or if you even have filed) and what the problem with the EIC is.

[hfholstine]

How did you get a live person to help?  I was able to amend my return in the software but when it said I COULD efile and tried to do so, the software died and I cannot re-open the program!

[CarissaM]

To speak with a live tax support specialist, please click here.