2020 Turbotax will not update. What can be done to remedy?

[zellerred5]

I had this same problem over the weekend - the update was getting stuck at 10%. I tried applying the manual update and run all of the Windows scans in previous Community articles, but none of that worked. 

I found out that the recent security update from Windows 10 is blocking Turbotax from being updated.

I had to go into Window Updates History (push the Start Button, search "Windows Updates" and click "Check for Updates", then click "View Update History") and click "Uninstall Updates". Then Uninstall the recent update (KB4601319). 

By deleting this recent Windows update, it allowed Turbotax to Update. 

NOTE: DO NOT FORGET TO REAPPLY THIS WINDOWS UPDATE AFTER YOU FILE! 

[toshajacks]

You can bypass the update by clicking update & then when it does nothing bring up your task manager (control+alt+delete).  In there end task the installer, NOT Turbo Tax.  When you do that it should close & let you in TurboTax.  The problem though is you can't e-file unless it updates. 

[mjbutt12]

i am trying this but the number is different.  I have KB50000808 and KB50000908

[rbsherm170]

Will not update.    

I’ve uninstalled Turbotax(there was an issue with that too), reinstalled Turbo Tax.  I downloaded the manual patch, that didn’t work.   

I am at a loss.   What a POS

[LenaH]

Have you tried updating using Check for Updates, as well as following the instructions for the manual update below? 

If you're on a PC, open TurboTax and select Check for Updates from the Online menu near the top. On a Mac, simply quit and reopen TurboTax. If there are any updates, you'll be prompted to download them.

If you're having trouble updating your TurboTax 2020 for Windows Individual software using the "Check for Updates" method, you can get the latest federal program update here:

1. Close TurboTax and all other programs except this browser window.
2. Click here to download the 189 MB update.
3. Save the update file to your Windows desktop.
4. Double-click the update file w_perrelsuperpatch... on your desktop to install the manual update.

@rbsherm170

[Stanleyrite]

I am having a similar but new to me problem.  The updater will not succeed.  Here is a screenshot of the message I receive after every attempt.  I downloaded and installed the patch you had linked from wednesday.

Please help.

[Stanleyrite]

Better photo with the name of the failed program.

[LinaJ2020]

You will need to contact TurboTax Support.  Click here: TurboTax contact

[mitcom]

Who in the freekin hell would make a program that won't even open or be usable if the update fails. Idiots. How do I get a refund

[mitcom]

I wish I had noticed your post 8 hours ago. My blood pressure just went down 50 points 

[dwalker_fl]

When I click to update, it just hangs.  It says it will take 6 min, but it does not move.

I can't close it either.

[hurrlz]

mine is doing the same things. updates error out and wont let me file. rebooted, disabled all anti-virus (win10), ect... 

[ghowie]

Is there a way that you know of to accomplish this on a Mac?

[AnnetteB6]

Take a look at the following TurboTax article for information about updating the program when using a Mac:

Why does TurboTax for Mac keep saying there are updates when I check for updates?

@ghowie

[djh1956]

After spending about 3 hours trying everything I could find on-line.  I removed the program from my computer, what could I loose it wasn't working anyway.  All the tax returns are saved.  Reinstalled the program from the downloaded file from November of 2020.  Reinstalled and updated everything in one step and ran perfectly.  Stopped and restarted program several times without a hitch.  Hope this works for you.