Questioning TurboTax’s Accuracy After ISS Error

[user17752432175]

TurboTax asks for a State Driver’s License Issue Date (ISS), but the software does not provide a radio button to indicate that no issue date exists. Florida driver’s licenses do not include an ISS, and when you click “Learn More,” TurboTax instructs you to select a radio button stating that your ID has no issue date — but that option does not appear.

I contacted TurboTax support, and they told me to choose “I do not have a state driver’s license or state ID.” This is extremely frustrating, because it feels like TurboTax is telling me to provide inaccurate information just to move forward. If they can’t correctly handle something this simple, it makes me question whether TurboTax is truly the best tax software for me. If they can’t fix a basic issue like this, how can I be confident I’m receiving the maximum refund I qualify for?

[xmasbaby0]

You can just skip the screen that asks for drivers license information.   The IRS does not require you to enter a DL in order to e-file, and since you do not have a FL return to file, your FL drivers license will not prevent you from e-filing your return.

[DoninGA]

Just select Do not have either a license or state ID and then select does not have an expiration date

[user17752432175]

There is no "does not have an expiration date" OPTION!

[LeticiaF1]

Providing an ID is not required to file a federal return.  As both DoninGA and xmasbaby0 mentioned, you can just skip the screen that asks for drivers license information.   You could just mark that you do not have an ID and skip that section.  

Why are you asking for my driver's license or state ID?

@user17752432175 

[user17752432175]

I understand that I can bypass the screen by selecting that I do not have a driver’s license or state ID. Being instructed to be untruthful as workaround for such a simple software issue makes it difficult to have confidence in TurboTax.