Purchasing state returns

[MRS1946]

I have completed my 2022 Form 1040 on TT and started my state return. I need to download the West Virginia TT program. I clicked the button "Finish My State Taxes with Turbi Tax" and I am prompted that I have to save my return before continuing.  I click "OK" and the return is saved and I receive a message "Let's Complete Your Return On-LIne". I click "Continue" and get a screen to select the state I need to file. I select West Virginia and click "Continue", The payment procedure comes up and asks whether already have an account. I respond by clicking the "Sign In" button.

This is where my problem begins. The program does not let me enter my e-mail address nor my password. I click in the Email space, a blinking line appears but nothing that I type is entered. I knao there is something  am forgetting to do but cannot remember what it is. 

Please help.

[Removed PII]

[MichelleLO]

Please try the steps in the below TurboTax Help Article to resolve your issue. If that doesn't work, please let us know.

State install/e-file update loop: State not installed after installation or TurboTax needs to update...

[MRS1946]

My issue is not that the state return won't download. It is that when I get to the point to pay for the state return, I find that I cannot enter either my id or my password in the boxes on the screen to open my account. Please help me resolve this problem so that I can complete my state return and file.

[MoniqueLO_]

You may want to try a different browser or try clearing out your browser's cache and cookies. Please see How do I delete cookies? and How to clear your cache for more information. 

If you need additional assistance, please feel free to contact Customer Support. 

@MRS1946 
 

[Adolphe Sax1]

I have had the exact same problem with turbo tax premier for 2022.   I need to purchase an additional state return for KY after filing the included OH state return.    There are repeated problems with purchasing this return online through the online program.   These is no help available to solve this with one month away from the filing deadline.    I need to solve it now. 

[CarissaM]

If you need to purchase the additional state and the above is not working, you can click here and speak with us by phone and pay over the phone. @Adolphe Sax1