Program closes

[LindaS5247]

Please clarify your question by adding some additional information so we may better help you.  Such as: What version of TurboTax are you using? What TurboTax screen are you on? What is the screen saying? Did you get an error message? Are you able to enter your information at all?

[Antmemi]

I am using the desktop version WinPerrelease. The return was rejected. I fixed the error. After I fixed the error, I tried to submit it again. When I click on the transmission, it acts like it is sending it. It doesnt send it. All it does is close the program and start thenprogram back up.

[CatinaT1]

I'm not finding anything about this. Can you try these things?

• Log Out Completely: Before doing anything else, click Sign Out in the TurboTax menu.
• Clear Cache and Cookies: This removes old, "corrupted" data that might be confusing the website.
• Use an Incognito (Private) Window: This is the most effective "quick fix" because it launches the browser without any saved history or extensions (like AdBlockers) that often interfere with tax forms.
• Check Pop-up Blockers: TurboTax often opens forms (like the 1099 PDF) or payment windows in a separate pop-up. Look at the right side of your address bar for a small icon with a "red X"—click it and select "Always allow pop-ups from Intuit."
• Restart the Browser: Close all open windows of your browser entirely and then reopen it.

Most TurboTax errors happen because the browser is trying to use an old "session" from a previous visit. By clearing the cache or using Incognito mode, you force the browser to establish a brand-new, secure connection with the Intuit servers.