Prior Year Data Deleted

[richardinberk]

I've been a turbotax user since 2015 and each subsequent year, Turbotax always rolls forward my information like my personal info and my rental/investment info etc. 

However for my 2022 tax return, all my information somehow did not get rolled forward and I have to re-enter all the information for my rentals and investments. Does anyone know how to resolve this? 

thank you!

[DoninGA · Accepted solution]

You Must sign onto the online account with the exact same User ID you used to create the prior year online account.  Upper case, lower case, numbers, special characters, Everything must be exact.

Close all TurboTax windows on your web browser (including this one).  Copy and paste the account recovery website link onto a new web browser window and run the tool.

Use this TurboTax account recovery website to get a list of all the User ID's for an email address.  Run the tool against any email addresses you may have used - https://myturbotax.intuit.com/account-recovery

If none of the user ID's received will access your account, then use the option shown in blue on the account recovery website, "Try something else"

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created.  TurboTax does not store online any returns completed using the desktop editions.

To access your current or prior year tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/

[richardinberk]

This still doesn't work. My prior year data is still missing. Is there another solution? 

[DoninGA]

@richardinberk If you have tried the Account Recovery procedure and the link "Try something else" with no success then you will need to contact TurboTax support for assistance.

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax