Premium services keeps on adding on my benefits before I file

[mesquitebean · Accepted solution]

Are you a California filer, and did you choose to pay any TurboTax product fee out of your Federal refund?   If so, that option to pay out of the refund is bundled with other benefits and called "Premium Services" for 39.99.

See this

FAQ:  What is the Premium Services Bundle?

https://ttlc.intuit.com/questions/2204687-what-is-the-premium-services-bundle 

If you want to, you can remove Premium Services prior to filing, and then choose to pay for your return with a credit card, debit card, or a prepaid debit card you can buy in a store. Here's how:

  FAQ:  How do i remove Premium Services?  (California filers)

https://ttlc.intuit.com/questions/2154391-how-do-i-remove-the-premium-services-fee

[drummerdiane]

I am and did try to pay via refund. Every time I remove it, it keeps on re-adding back to my account. Thanks for the tip! I retried it and used my credit card instead of taking it out from my federal.

[mesquitebean]

So please clarify.  Did you successfully remove Premium Services and its fee, and were only charged the 29.99 for the Free Edition with PLUS?

[dch8888]

I can't find the Well done screen after selecting File in the left-hand menu. 

[mesquitebean]

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@ dch8888 wrote:

I can't find the Well done screen after selecting File in the left-hand menu. 

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Sorry but I don't have any idea what you're talking about. This is an old thread from past years that transferred into this Community forum in May of 2019 on the subject of California filers trying to remove Premium Services (with pay out of refund) from Online TurboTax prior to filing, and then paying upfront with credit/debit card.

I assume you chose this thread based on that subject and have the same issue as the threadowner.  But I have no idea if that's the case and what you are doing, since you provided no information.

I don't know if that step that says "Well done" screen is still accurate or not.  Watch the video in this FAQ on how to remove add-ons from  your order.   See if you can get there following the video:

https://ttlc.intuit.com/community/downgrading/help/how-do-i-remove-premium-services/00/26266

[mesquitebean]

@ dch8888 

The video in that FAQ says to click on FILE In the left menu, then at next screen click to review Step1 (Review your order.)   The video doesn't have a "Well done" screen.  That "Well done" screen mentioned in the steps may be old information.   If so, just skip that step.   Follow the rest of the steps outlined in the FAQ and video.