How do I unfreeze It's Deductable

[ha2577]

When I list items in "It's Deductible" I can't move on.

[LatoyaLO · Accepted solution]

Please try these troubleshooting steps to fix this issue:

Try these steps to resolve:

1. Logout of TurboTax Online
2. Clear your browser cache (click this link if you need assistance)

https://ttlc.intuit.com/questions/1901488-how-to-clear-your-internet-browser-s-cache?jump_to=answer_...

3. Close and re-open your web browser window.

4. Log back into TurboTax Online

 If the issue is still observed, please check the following:

1. Try using a different web browser to login to TurboTax Online and complete the return (examples are Firefox, Chrome, Internet Explorer, Safari, etc.)
2. Try using your mobile device (phone, tablet) with a cellular connection or TurboTax mobile application (Android or iOS) to login and complete your return.