Please try these troubleshooting steps to fix this issue:
Try these steps to resolve:
- Logout of TurboTax Online
- Clear your browser cache (click this link if you need assistance)
https://ttlc.intuit.com/questions/1901488-how-to-clear-your-internet-browser-s-cache?jump_to=answer_...
3. Close and re-open your web browser window.
4. Log back into TurboTax Online
If the issue is still observed, please check the following:
- Try using a different web browser to login to TurboTax Online and complete the return (examples are Firefox, Chrome, Internet Explorer, Safari, etc.)
- Try using your mobile device (phone, tablet) with a cellular connection or TurboTax mobile application (Android or iOS) to login and complete your return.
