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mtkoren
Returning Member

Payment for live support does not show in desktop - it wants me to pay again

I paid in Turbotax desktop for live support.  But it does not reflect that and still wants me to pay.  My order number be supplied,  It is number my email address.

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2 Replies

Payment for live support does not show in desktop - it wants me to pay again

No one in the user forum can resolve a billing issue.  If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help.  Do not use the word “refund.”

 

https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9...

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

Payment for live support does not show in desktop - it wants me to pay again

Are you asking the $60 (50 for Advantage Plan) button at the top of the Desktop program?   Are you in the same return?   Sounds like it it only for 1 return so if you have to start a new return (and I would imagine even if you start over with a new return) you have to buy it another time.   I found this…..

 

The Desktop Live help in the End User License agreement

TurboTax Desktop Software EULA Tax Year 2025

 

It says……..

Live Tax Advice/Assistance – Personal Taxes Only. Intuit may provide a separate add-on Service that, for an additional fee, connects you to an Intuit Tax expert to obtain answers to tax questions and to assist you with preparation of your personal (not business) return(s). Additional fees apply; Live Tax Advice Service limited to one individual or joint return only. Additional Live Tax Advice Service may be purchased separately for additional returns. You must purchase the Service within your valid, licensed, installed version of the Software, and you will be required to verify your license and your Intuit Account. While you can request to change the Intuit Tax Expert you work with, the Service is non-refundable.

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