Open TurboTax

Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes
Announcements
Your taxes, your way. Get expert help or do it yourself. >> Get started
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

cancel
Showing results for 
Search instead for 
Did you mean: 
Bixler1411
New Member

Paid to download 2016 Delux but did not need to

I paid to download the 2016 version but did not need it.  Looking to get a credit for 2019 filing. Cu

3 Replies
VolvoGirl
Level 15

Paid to download 2016 Delux but did not need to

Call in for a refund.  When you fill out the from use the word BILLING ISSUES instead of the word “refund.”

 

Contact Customer Service
5am-9pm Pacific Time Monday - Friday
https://support.turbotax.intuit.com/contact/

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

DoninGA
Level 15

Paid to download 2016 Delux but did not need to

Go to this TurboTax website to request a refund for the software purchased from TurboTax - https://support.turbotax.intuit.com/forms/refund-request.jsp

Critter
Level 15

Paid to download 2016 Delux but did not need to

There is no way to get a 2019 credit ... you must return the 2016 program for a refund ( use link in other answer) and purchase the 2019 program.  

About Community

Learn about taxes, budgeting, saving, borrowing, reducing debt, investing, and planning for retirement.

3.48m
Members

2.61m
Discussions

Manage cookies
v