Paid to download 2016 Delux but did not need to

[Bixler1411]

I paid to download the 2016 version but did not need it.  Looking to get a credit for 2019 filing. Cu

[VolvoGirl]

Call in for a refund.  When you fill out the from use the word BILLING ISSUES instead of the word “refund.”

Contact Customer Service
5am-9pm Pacific Time Monday - Friday
https://support.turbotax.intuit.com/contact/

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

[DoninGA]

Go to this TurboTax website to request a refund for the software purchased from TurboTax - https://support.turbotax.intuit.com/forms/refund-request.jsp

[Critter]

There is no way to get a 2019 credit ... you must return the 2016 program for a refund ( use link in other answer) and purchase the 2019 program.