Order TTWCC193289284 return filing fees since you did not file my taxes

[155461857_03941]

Order TTWCC193289284 Thank you for contacting me. Let me be clear in identifying your misrepresentation of my request as a refund. A refund would suggest that your organization performed a service to me and actually 'filed' my tax returns. As your company's  upselling attempts to get an additional 90.00  dollars from me failed, my request for the RETURN of my 86.25 paid for the FILING of my state and federal tax returns is the more appropriate term and I demand the return of payment immediately.

[VolvoGirl]

Nobody contacted you from this public user forum.  We are just other users.  But I can tell you the Online fees are to prepare the return whether you efile or print and mail.   And just paying the fees does not efile the return.  Did you continue on through the 3 steps and hit the big orange Transmit Returns Now button?  You can still efile.  Or did your efile reject?

Does your account say Ready to Mail?  You can try to switch to efile.   Click on Add a State to let you back into your retun.

  https://ttlc.intuit.com/community/e-file/help/how-do-i-change-from-mail-to-e-file-in-turbotax-online...

[155461857_03941]

It is clear why the class action against intuit is proceeding, regardless of the few individuals that have slipped through the cracks. Turbo tax did not efile my tax they cannot keep my money.

[VolvoGirl]

Here is the License Agreement for Turbo Tax Online
https://turbotax.intuit.com/corp/license/online.jsp

See 15 GENERAL
1.2 After proper registration and payment is made, you may file such return(s) electronically or by printing and mailing them to the Internal Revenue Service
It says YOU MAY FILE (not TurboTax and not will be efiled)

And see section 2.2 Electronic Filing Services

[155461857_03941]

Common sense would dictate me filing the tax return IF I purchased the turbo tax product,  however since I paid for the filing service, whatever comments you make should keep that in mind.