Nobody contacted you from this public user forum. We are just other users. But I can tell you the Online fees are to prepare the return whether you efile or print and mail. And just paying the fees does not efile the return. Did you continue on through the 3 steps and hit the big orange Transmit Returns Now button? You can still efile. Or did your efile reject?
Does your account say Ready to Mail? You can try to switch to efile. Click on Add a State to let you back into your retun.
https://ttlc.intuit.com/community/e-file/help/how-do-i-change-from-mail-to-e-file-in-turbotax-online...
