not able to use credit card to pay to e-file my state returns

[pstafford]

I am getting an error message, unable to authorize payment, please check address, cc number and cvv and try again. I have double checked all information, tried multiple credit cards and still not able to process this request.

Please advise.

thanks Pam

[AkinaLO]

Please try clearing your cache and deleting your cookies after you made any adjustments.    

Sometimes this can reset the changes made.   

Please refer to the articles below.     

How to clear your cache - Community       

How do I delete cookies? - Community      

[shalsey422]

I have made phone calls to TurboTax twice today totaling over an hour in support phone time. I have shut down my laptop, reset my wifi, cleared my cache/cookies/history, I've tried different cards, I've triple checked everything I'm entering, etc. and I am still receiving the "unable to authorize card" error message mentioned by the original poster. I don't want to have the amount deducted from my refund because that's an additional and unnecessary expense when my cards work just fine everywhere else. I've been trying to file for over a week now, and I haven't been able to because of this error message. The woman I spoke to last was at a loss because she had me do everything she knew to resolve. 

[CarissaM]

Please try to pay using a different browser than you are currently using, as this can help be able to pay. 

If this does not work, please let us know. @shalsey422 

[shalsey422]

Hi the phone agent kept suggesting internet related things as well and while I did comply I don’t see how this has any effect on the TurboTax application. So any suggestions relating to the application would be more beneficial to me. 

[TiffanyL]

@shalsey422 

Please see the FAQ link provided below and let us know if this resolves your issue or not:

Error: "We are unable to continue your return at this time....