Not able to download 2022 Turbotax

[DaveR]

I have a new computer and need to download and install 2022 TurboTax.  I have the original purchase email with the code. It is associated with my email. I login in to this account. It shows products 

: TurboTaxTY2022 TurboTax Desktop Efile Individual DIY State, ...

This is the message I get when I try to download: This license code has already been associated with an account. Please check that account and look for it in Downloads.

[tagteam]

---

@DaveR wrote:

I login in to this account. It shows products 

: TurboTaxTY2022 TurboTax Desktop Efile Individual DIY State, ...

---

Where did you buy the software? Neither Intuit nor Amazon display anything like what you posted (above).

[VolvoGirl]

Did you originally install it on the first computer?  How?  With a CD?

There is a problem if you first installed the CD.  It doesn't connect you to an account you can find.  You have to call in and ask for the download and a new License Code.  Hopefully you get a customer service person who know about it.

How to contact Turbo Tax
https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-contact-turbotax/00/26991

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

[DaveR]

Purchased for download from Target.com