Why can't I e-file for my daughter after I paid for her state fee of $24.99?

[billocon]

[PII]

[xmasbaby0]

How old was she at the end of 2018?  If she was not 16, she cannot e-file.

[billocon]

She and her husband are 40 years old.

[xmasbaby0]

Was the return rejected?  What was the rejection message or rejection code?

[billocon]

No   the program does not let me e-file it.

[xmasbaby0]

What kind of error message is it giving?  What happens when you try to e-file?  
You are posting from desktop software--have you used up all of your five federal e-files by chance?

[billocon]

no message  It goes blank  I only did 2 federal e-files.  I use a disc I get in the mail every year.

[xmasbaby0]

To call TurboTax customer support
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number">https://ttlc.intuit.com...>
They are available from 5 a.m. to 9 p.m. Pacific time.

[billocon]

I have already e-filed their federal taxes and they were accepted.

[xmasbaby0 · Accepted solution]

You need customer support in order seek a refund of the state e-file fee.  Meanwhile, if you just cannot e-file the state then print it and mail it.  You are on a Mac.  It is easy.  Open up the return.  Go to the top of your screen just to the right of the little "apple"  Click File and then Print.  You can choose what return you want to print--federal or state.  They will both be clicked. If you only want to print state, then unclick  federal and print out the state return.