You need customer support in order seek a refund of the state e-file fee. Meanwhile, if you just cannot e-file the state then print it and mail it. You are on a Mac. It is easy. Open up the return. Go to the top of your screen just to the right of the little "apple" Click File and then Print. You can choose what return you want to print--federal or state. They will both be clicked. If you only want to print state, then unclick federal and print out the state return.
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