Cant file CA return as one form not ready. Notified that form was ready but program wont update. Now what?

[wmconey]

Program says one specific form not yet ready. I then got an Intuit email saying the form was ready and TurboTax would automatically update. Doesn't, and manual update doesn't pull down the form either.

[Karen1209]

For the CD/download version, you are notified when the program starts that updates are available for installation.  

To manually update, follow these steps:

• Click Online on the black banner across the top.
• Click Check for Updates.

Steps to access Schedule CA:

• Click forms on the upper right.
• Click Open form on the left (see screenshot for example).
• Type Schedule CA in the search box.

[Edited 2/20/18|3:40PM]

[wmconey]

As per original question: "manual update doesn't pull down the form either" so no that suggestion doesn't work.

[Karen1209]

Please provide Form name or number.

[wmconey]

"California Individual Schedule CA California Adjustments"

[Karen1209]

@wmconey
Please see update.

[wmconey]

No joy - still  claims to be waiting on that form. No auto update on program start; "Your software is up to date" when manually updating.

[Karen1209]

The best option at this point, since I was able to open the form from this end, is to call (800) 446-8848 to reach a technical person.

[wmconey]

OK, I'll try that.

[avila85]

Did you ever figure it out? Mine is doing the same. 

[MoniqueLO]

Please see below for information on how to contact customer support.

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632