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oleighlarsen
Level 1

Never recieved my federal return

Hello, 

 

I never received my federal return for 2021, checking with the IRS it says it was accepted and then deposited April 22 2022 but I called my bank and there is no record of that deposit. I checked my bank account and routing number in Turbo tax and it was done correctly. I tried calling the IRS but it sent me in circles and I couldn't talk to a real person

 

Where did it end up? is there anywhere/one I should contact now besides the IRS? Not sure how to solve this

 

Thank you

4 Replies
DoninGA
Level 15

Never recieved my federal return

Did you request to have your TurboTax account fees paid from the federal tax refund?

oleighlarsen
Level 1

Never recieved my federal return

Yes I did but It only took a small amount

DoninGA
Level 15

Never recieved my federal return

If you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the service charge deducted. The third party processor will deduct the TurboTax fees plus the service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.


For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/


Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information
On this page you can also scroll down and click on Submit a request


Or https://taxpayer.sbtpg.com/

Call 1-877-908-7228

oleighlarsen
Level 1

Never recieved my federal return

Thank you very much! thats where is got stuck and I contacted them 🙂

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