My turbo tax intuit says i need to update my browser, but my ipad browser is already updated. It will not let me move past this message to get to my return

[nicole1113]

^^^This is no help Turbo Tax. My system on google chrome is current, up to date and meetsd all of these requirements!

[Neca2424]

I got the same message when I try to access through my Lyft driver app. They are supposed to pay for it by going through the app but then I get stuck at that message as well. I’m using iPhone 11. Please help. 

[MoniqueLO]

Please try refreshing your browser and clearing out your cookies. If that does not work, try clearing out your browser's cache. You may also want to try a different browser. 

Please see below for information on how to delete your cookies. 

https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978

Please see below for information on how to delete your cache.

https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

If you would like to contact customer support for additional assistance please see below. 

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

[marnushonorata]

Im using windows and have the latest Chrome.....T Tax keep pushing me to update Chrome and I cannot log in...Whats up here????

[DoninGA]

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@marnushonorata wrote:

Im using windows and have the latest Chrome.....T Tax keep pushing me to update Chrome and I cannot log in...Whats up here????

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The latest Chrome version is  79.0.3945.130

What version are you running?

[jharden200p]

Nothing is working. Still showing the message and my computer is fully up to date. Bye, TurboTax. It's been real.

[KathrynG3]

While this thread has already posted: 

• system requirements for the device and the browsers,
• steps to clear cache & cookies,--which will not clear by closing the browser and turning off the device until you identify what you want to be cleared: use the Basic, not Advanced tab and clear for 7 days and
• contact numbers,

There is one more question--are you using the same username and password?

• How many TurboTax accounts do I have?
• Account Recovery Request for your TurboTax Account
• How do I change my TurboTax account email?

[nicole1113]

Yep...bye, bye Turbo Tax. I was super bummed that I couldnt't get you to work for me. I jumped through all the hoops, complied with all your demands and you still failed me...after all these years of us together. I had to find another. Credit Karma was a breeze...and completly free. Goodbye old friend.

[georgereis68]

I am going through the same BS, so goodbye to Turbotax after seven years. I took Nicole1113's advice and went to Credit Karma. It was free and easy! Thanks for the tip!

[Neca2424]

I’m still having the same issue two weeks later! Lyft says it’s turbo tax Problem and turbo tax says it’s Lyft app issue. No accountability by either so I guess I will be switching too! 

[Neca2424]

These are same system I used to file the past 3 years. I updated all meet system requirements but still giving me browser error message. 

[whatssogreataboutdumboldtaxes]

finally got my w2s and am having the same problem on a desktop PC using a freshly updated firefox.  that's absolutely ridiculous that clearing cookies/cache would solve this.  what silly faux-IT help desk BS.  yeah try turning your device on and off again and maybe it'll let you log in.

unless intuit runs on severely antiquated flash i dont even understand this stupid corporate ploy to install another app parading as a technical issue

[Asherpg]

Don't have a computer.  Need to use my kindle fire but can't get past the page repairing me to change or updAte the system

[HeatherPLO]

Are you using the browser or an App?  You may not be able to proceed due to that type of Operating System, but you can download the TurboTax app from the Amazon App Store to proceed with filing your return.  

[Neca2424]

Hi I am using my iPhone 11, through my Lyft app as that is the only way they will apply the driver discount. But for test purposes I also tried through safari browser, Firefox and modzilla and got the same message.