When this happens and you cannot e-file your state return, you will have to print and file your return by mail.
Some states will not accept an e-filed return that shows more withholding than taxable income. It is a red-flag when you have more tax withheld than what you are claiming to have earned; in the past this has been one way for criminals to obtain a fraudulent refund. For this reason, some states require a written return, giving them more time to ensure the return is accurate.
You will need to enter your box 1 wages amount in both state wages boxes for the the form W2 in the TurboTax. Alternatively, for the resident state enter at least enough state wages to exceed the withholding.
Your resident state is going to tax all income from all sources no matter what you enter; this is just to allow the filing. The non-resident state information needs to be correct however.
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