My state tax forms are missing all I get are turbotax instructions. I paid for state to be done. Why is it missing?

[AL64]

Now I have to go to the DC tax website and figure out how to do the forms myself.  This was a complete waste of $50 and my time.

[DoninGA]

Try this -

To access your current or prior year online tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

When you sign onto your online account and land on the Tax Home web page, scroll down and click on Add a state. 

This will take you back to the 2019 online tax return.

Click on Tax Tools on the left side of the online program screen.  Then click on Print Center.  Then click on Print, save or preview this year's return.  Choose the option Include government and TurboTax worksheets

[AL64]

Apparently, with a little online research.  Turbotax has been doing this for the last 3 years.  I did not have to file a DC tax return.  Turbotax (the so-called tax experts) told me I had to.  Additionally, TurboTax knows about the missing return because it's been happening for the last 3 years to people who work in DC and live elsewhere using TurboTax.  I want a refund for my unnecessary DC tax forms.  I did not "have to" file DC forms like TurboTax said.

[DoninGA]

@AL64 

To contact TurboTax customer service/support use their contact website during business hours. If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

NOTE - Be prepared for very long wait times when contacting support since they are swamped as this is the tax due date.